Frequently Asked Questions

If you have questions or concerns regarding your order, please email us at help@thepeacepets.com.

Orders and Shipping

How much is shipping?

We currently offer free standard shipping on all US orders.

Shipping to Canada starts at $40 and increases based on the total weight of the order. Orders to Canada are restricted to 30lbs. The receiver will be responsible for payment of any customs duties, taxes or fees.

Where do you ship?

We ship to the USA and Canada.

How long will it take for my order to ship?

Printables: Printables should arrive in your email a few minutes after ordering and you can download them immediately. No physical product will be mailed.

The Peace Pets Workbook: Because our workbook is printed on demand, orders containing the workbook may take an extra 1-2 weeks to be shipped. We often have a few copies on hand to speed up fulfillment, but we cannot guarantee orders containing the workbook will be shipped without delay.

Standard orders: Most orders (except orders containing The Peace Pets Workbook) ship within 1 business day after payment is confirmed.

Do I have to pay sales tax?

Orders shipped to Pennsylvania will be charged PA's 6% sales tax.

Printables purchased by Pennsylvania billing addresses will also be charged PA's 6% sales tax.

What payment methods do you accept?

We accept most major credit cards through Shopify's checkout and Paypal.

Return Policy

What's your return policy?

Given their immediate delivery and their inability to be returned, printables are non-refundable.

For all physical goods, returns will be accepted within 30 calendar days of delivery of your item.

Please contact us at help@thepeacepets.com to initiate the return process.

Requests initiated after 30 calendar days of delivery will not be accepted.

Buyers will be responsible for any shipping and handling charges for returns and exchanges.

Items returned must be in unsoiled, sellable condition. Items are subject to final inspection before your return is processed.

Please allows up to 7 business days for exchanges and returns to be processed.

Common Questions

Do you ship internationally?

We ship to the USA and Canada.

Do you ever have sales or offer discounts?

Sign up for our newsletter to be notified of exclusive sales and deals.

Otherwise, We also offer discounts to approved educators, military members/family, and those involved in foster care.

Just fill out the appropriate form and we'll reach out with your discount code if approved.

Can I get a bulk discount?

We welcome all retailers with a valid resale license and tax ID number to apply for wholesale discounts.

We also work with schools and businesses that need to place large orders.

Please fill out our wholesale application form here.

Can I make changes to my order?

Please contact us at help@thepeacepets.com immediately and we'll try to assist you.

Once your order has been confirmed, we may be unable to edit or adjust your order details. Please ensure you have added your correct shipping information, items, and any codes you wish to use prior to confirming your order.

We do not honor codes, deals, or discounts retroactively.